Jenni Milne, Silk Paintings from Cornwall

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Terms and Conditions

1. Availability of Goods

By their very nature the goods offered for sale on this website are unique, as the colour will be different even if the style is the same. In the case where two or more customers are going through check out at the same time ordering the same item, the item will be allocated to the first order received by the vendor. If a second item exists in a similar style an email will be sent to the unsuccessful customer with a picture of the second item offering this item instead.

2. Order Conformation

When you place an order with us you will receive two emails from us, the first an order conformation and the other a 'Thank you you've paid'. Please note, if you are paying by credit card, the payment is only taken once the order has been dispatched.

3. Delivery Method

Delivery will normally be via the option selected during checkout, however we reserve the right to change the delivery method at our discretion. Typically, your order is dispatched the next working day after your order is received. In the case of special orders please allow up to 21 days for delivery.

4. Delivery Charges

The delivery charges are those agreed to when going through checkout.

5. Retention of Title

The title to the goods remain with the vendor until the goods are paid for in full.

6. Distance Selling

In accordance with the distance selling regulations the customer has the right to cancel the order within seven (7) working days of receipt of the order. The customer is expected to take good care of all items and not use them. Any goods not returned in the 'as new' condition may be refused or may involve extra cost in making the goods in the 'as new'. In order to meet the seven day deadline for cancellation, mailing or emailing the cancellation notice with in that time frame is sufficient. Please, always refer to and include the order number. The cancellation must be put in writing using the contact page of this website. When returning non-faulty goods under the distance selling regulations delivery costs may not be refunded. Please note you have no rights under the distance selling regulations if you are a business customer. All refunds will be processed within 30 days of goods being received back to us.

7. Returns

We make every effort to ensure our products arrive in perfect condition. However if on arrival the product is damaged in any way, then customers must inform us, via the contact page on this website, immediately.

8. Payment Options

Various payment options can be chosen at the checkout stage, however all major credit cards and debit card are accepted.

9. Refunds

Refunds for valid claims will be made via the same method of payment as used to place the order.

10. Data Protection

We only use personal information for the purpose for which it was provided and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.

11. Force Majeure

While every effort will be made to meet your requirements we shall not be liable for any breach of obligation resulting from causes beyond our reasonable control including but not limited to fires strikes (of its own or other employees) insurrection or riots embargoes container shortages wrecks or delays in transportation inability to obtain supplies and raw materials requirements or regulations of any civil or military authority (an 'Event of Force Majeure')

12. Complaints

If you have a complaint then please contact us immediately via the contact page of this website or by Phone. All complaints will be acknowledged promptly and will be dealt with fairly and effectively. These terms and conditions don't affect your consumer statutory rights.

13. Errors and Omissions

We make every effort to ensure that all prices and on this website are correct and accurate. However, it is inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, we will be entitled to rescind the contract, notwithstanding that we have already accepted the Customer's order and/or received payment from the Customer. Our liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by us after the manifest error has been discovered.

14. Privacy Policy

We consider issues relating to your privacy to be a serious matter. As such, we have created and implemented this Privacy Policy. We collect information about you in order that we can fill your order and only use personal information for the purpose for which it was provided and certain other activities, which are reasonably ancillary to such purpose. We do not sell your personal information to others, but we may use and disclose personal information that is relevant to a legal proceeding or as required by law.

Other people's websites may have links on our site, if you link to their sites, they may collect information about you. Such sites are not within our control and are not covered by this privacy policy.

15. General

  1. The colours of items shown on this website are for guidance only as there may be colour variations due to the digitising process and variations in displays.
  2. Nothing in these terms and conditions affects your statutory rights as a Consumer.
  3. If any provision in this Agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions.
  4. The headings are for convenience only and shall not affect the interpretation of this Agreement.
  5. We reserve the right to make changes to this document at any time. Please check back from time to time to ensure that you are aware of these changes.
  6. Any questions relating to this document may be sent through our contact page.

16. The Law

These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to submit to the non-exclusive jurisdiction of the English courts.

Security

All credit card transactions from this site are processed using 128bit encryption.

Before being asked for your credit card information you will be transferred to a secure server, your browser will normally indicate this through the presence of a small yellow padlock, and the web address will begin with https:// instead of http://.

Should you have any question relating to security, please contact Jenni Milne on +44 (0)1208 814408, or use our contact page.

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